Q&A about our service

1.Factory

Q: Where is your factory?
A: Our factory address is: Jizou Road, Rencheng economic development zone, Jining city, Shandong province.

2. Warranty
Q: There are so many suppliers from China, how to identify the quality?
A: All our products  have a 12 months warranty after sale; if any one breaks whenit is still under warranty,please just contact us. We'll resend you 2 new one.

3.Installation

Q:How to install our products?
A:we can provide detailed installation video/pictures, or send whole machine.

4. Delivery

Q:What is the container size of our products?
A:Generally, one set rides with 20Q, 40Q, 40HQ container or more, the actual size can adjust with how many you need. 
Q: What if the goods we ordered from you are lost during delivery?
A: We'll ship new ones to you again.
5. Lead time
Q: How many days it takes before you deliver the goods to us?
A: For small goods, we will deliver you the goods after receving your payment,ASAP; for large ones, we need 1 or 2 more days to order wooden boxes or pallets, and 3 days to book flight/vessel and ship the goods to named port/airport.
6.Customization

Q:Do you accept to customize the products as the customer's requirement?
A:Yes, we accept to customize for you. Such as color, size, speed, capacity, shape etc